Online notification form in case of incident

1. Contact QS by telephone or e-mail. Inform us as specifically as possible about the critical incident either via the online reporting form or the reporting forms.
We will treat all information from the report confidentially.

How to reach QS:

Monday - Friday, 8:00 to 17:00
Telephone: +49 (0) 228 35068-0
Fax: +49 (0) 228 35068-10
Outside business hours, at weekends and on public holidays:
Phone: +49 (0) 228 35068-288
E-Mail: Ereignisfall@q-s.de

2. if necessary, inform the following persons, supervisory authorities and companies by telephone about what has happened:

Animal feed

a. Your feed monitoring office

b. Your customers (e.g. farmers, compound feed manufacturers, dealers)

c. Your suppliers (e.g. raw material suppliers, feed material and additive manufacturers, traders)

Meat and meat products

a) Your food control or veterinary office

b) Your customers (e.g. processing plant, food retailer)

c) Your suppliers (e.g. farmers, slaughterhouses, traders)

Animal husbandry and transport

a. Your vet

b. Your veterinary office

c. Your customers (e.g. slaughterhouse, animal transporter)

d. Your suppliers (e.g. livestock dealer, feed supplier)

e. Your coordinator

Hatcheries

a) Your food inspection or veterinary office

b) Your customers (animal transporters, hatcheries, livestock farmers)

c) Your suppliers (livestock farmers, hatcheries, etc.)

Fruit, vegetables, potatoes

a) Your food control office

b) Your buyers (e.g. producer organisation, wholesaler, food retailer)

c) Your suppliers (e.g. propagators/growers, farmers, producer organisations)

d) Your cultivation advisor or your organisation responsible for plant protection (e.g. environmental agency, chamber of agriculture)

Arable farming, grassland use and forage cultivation

a) Your food control office

b) Your customers (e.g. producer organisation, wholesaler, food retailer)

c) Your suppliers (e.g. propagation/breeding companies, farmers, producer organisations)

d) Your cultivation advisor or your department responsible for plant protection (e.g. environmental agency, chamber of agriculture)

Pet food

a) Your competent authority or the veterinary office

b) Your customers (e.g. processing plants, pet food companies, retailers)

c) Your suppliers (e.g. slaughterhouses, cutting plants, processing plants, retailers)

3. if necessary, inform your employees about what has happened. Instruct them to refrain from making any statements to third parties (e.g. customers, journalists) and to forward any enquiries directly to the person authorised for this case

In close cooperation with you, QS supports you in your crisis management. This involves all measures to prevent damage to your company, other scheme participants and the QS scheme and to resolve the existing problems as rapidly as possible.

However, we can only provide support and prevent damage if inform us in good time and accurately.

A critical event for the individual scheme participant, the affected stage or the entire QS scheme can be any incident that poses a risk to humans, animals or the environment or to confidence in food as a whole. or the environment or for confidence in food as a whole.

• Events that could specifically affect you are, for example
• The authorities are investigating your company (e.g. for breaches of labelling regulations).
• A food product that you have placed on the market does not comply with food safety requirements.
• The media report negatively or sensationally about your company.
• Protest groups organise high-profile campaigns against your company.

In addition to your information obligations towards QS, you are also obliged to reports to the regulatory authorities in many cases.

In particular, a reporting obligation exists if a feed product that is brought into circulation possibly does not meet the requirements for feed safety. Each individual case must always be taken seriously.

The online notification form is intended to help QS scheme participants to notify QS and provide initial information to the competent supervisory authority.