Responding to incidents and crises
Quality assurance is the best crisis prevention. If, however, quality nonconformities occur, rapid and goal-oriented action is essential. Risks to the health of humans and animals must be averted. QS therefore actively supports the scheme participants in handling incidents and crises - on both an operational and communication level.
Within the framework of its incident and crisis management, QS establishes the circumstances, traces the flows of goods, informs the parties involved and - following consultation with the scheme participants - the public as well. The crisis teams in place at QS are made up of experienced management personnel from the agricultural and food industry.
Your cooperation is important
Two factors are of key importance when it comes to incident and crisis management: speed and information.
This is why QS provides product-specific report forms (papers of incident) for the event of an incident. Make use of these forms! Submit a precise report as rapidly as possible if concrete risks to humans, animals or the environment have occurred or cannot be ruled out. We naturally treat all information confidentially.
In the event of an incident, please contact QS direct by phone or e-mail. The QS crisis management team is reachable around the clock on +49 (0) 228 35068-288 and is permanently on call. Please also use the papers of incident for reporting purposes.