Incident Management

Notification in case of an incident

+49 (0) 228 35068-288
(24-hour emergency number)

Responding to incidents and crises

Quality assurance is the best crisis prevention. If, however, quality nonconformities occur, rapid and goal-oriented action is essential. Risks to the health of humans and animals must be averted. QS therefore actively supports the scheme participants in handling incidents and crises - on both an operational and communication level.

Within the framework of its incident and crisis management, QS establishes the circumstances, traces the flows of goods, informs the parties involved and - following consultation with the scheme participants - the public as well. The crisis teams in place at QS are made up of experienced management personnel from the agricultural and food industry.

Your cooperation is important

Two factors are of key importance when it comes to incident and crisis management: speed and information.

This is why QS provides product-specific report forms (papers of incident) for the event of an incident. Make use of these forms! Submit a precise report as rapidly as possible if concrete risks to humans, animals or the environment have occurred or cannot be ruled out. We naturally treat all information confidentially.

Notification of incidents and crises

To enable you to report incidents and crises to QS as quickly and easily as possible, we are now providing you with a digital online form in addition to the incident sheets. In the first step, simply select the relevant stage of the value chain for which you would like to report the incident and crisis. You can then conveniently enter all the information about the case using the form below and upload any other relevant documents. Immediately after submitting the form, QS Crisis Management receives notification of the incoming report via an alert function and can provide you with immediate operational and communication support.